New Castle News

Letters to the Editor

January 9, 2013

Complaints to Comcast seem to go nowhere

NEW CASTLE — Editor, The News:

I was not happy when I received the notice from Comcast mid-December that WFMJ Youngstown would be dropped from their lineup in New Castle.

I did contact Comcast online and was told it was a business decision. After reading the article in the News on Jan. 2, I decided to call and file a complaint.

I was on hold for 51 minutes before a supervisor answered, who then told me that formal complaints must be made online. She agreed to do it for me since I had waited so long, but when I went online afterward, I couldn’t find any complaint form.

My guess is that quite a few customers are upset with the removal of the station, but they are unable to express their opinions because of the hassle involved in filing a complaint.

Charlene Retone

Frazier Lake Drive

New Castle

1
Text Only | Photo Reprints
Letters to the Editor
House Ads
Poll

What is your favorite Easter treat?

Jelly beans
Chocolate ... bunnies, crosses, anything that’s chocolate!
Marshmallow peeps
Decorated eggs
Other
     View Results