NEW CASTLE —
Editor, The News:
I am writing this, and worry it will fall on deaf ears.
But I have to express my displeasure with a warranty I bought when buying a new car.
I was told it was the best. I should buy it because repairs are very costly.
I bought the top of the line. The salesman said it covered the vehicle bumper to bumper.
My air conditioner failed to keep the car cool. I looked at the warranty and this is what it said: Fluids coverage: We will pay for replacement of necessary fluids, oils, greases, lubricants and approved A/C gases that must be replaced in conjunction with a covered repair. This coverage does not apply to shop supplies.
Whatever that means. It sounds like, if they have the A/C fluid on hand, you have to pay up. If it was low on fluid, it had to be a leak. So wouldn’t that be a repair?
There was an easy way out, they couldn’t find a leak; they just replaced A/C gases and said the warranty didn’t cover it and charged me.
I know it’s not the end of the world, and I know I can take it out of my church tithe (a joke).
This was at a large car dealer in town. There, I feel better.
Fred L. Harlan
NEW CASTLE —
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